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AeroFind v1.0.3

Functionality Guide

What is AeroFind?

AeroFind is an enterprise ground service platform that digitises the entire baggage recovery and lost property lifecycle. It replaces manual paper workflows, disconnected spreadsheets, and phone-based courier dispatch with a single, real-time command centre accessible to staff, administrators, and passengers.

6
Core Portals
4
Languages
3
API Integrations
100%
GDPR Compliant

System Architecture

Backend: PHP 8.2, MySQL/SQLite, PDO
Frontend: TailwindCSS, Inter/Outfit Typography
Security: AES-256, CSRF Tokens, Session Lock
APIs: WorldTracer, DPD, AviationStack
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Passenger Journey

01. Landing & Report Submission

Passengers access AeroFind through a clean, branded landing page. Each airline in the ground handler's network is presented as a selectable card. The passenger selects their airline and completes a structured PIR (Property Irregularity Report) form — capturing bag tags, flight details, delivery address, and contact information.

Passenger Landing Interface
Passenger Landing Interface — Multi-Airline Card Selection

Smart PIR Form

Structured fields for bag tags, flight numbers, delivery address, and temporary stay details. Validates input in real time.

Multi-Language

Full localisation in English, German, Spanish, and Norwegian. Language selector persists across all pages.

Instant Confirmation

Automated email with a secure tracking token. Passenger can update their details or track status at any time.

02. Passenger Self-Service Portal

After filing, passengers receive a unique, tokenised link to a live case timeline. They can view every status change, update their delivery address, and see the assigned courier — all without calling in.

Passenger Management Portal
Passenger Self-Service Portal — Live Timeline & Detail Editor
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Staff Operations Centre

03. Staff Command Dashboard

The Staff Portal is the operational heart of AeroFind. Ground agents see all incoming PIRs in a sortable, searchable queue with real-time metrics. Each report can be expanded for full details, status updates, WorldTracer reference management, and one-click courier dispatch.

Staff Command Dashboard
Staff Command Dashboard — PIR Queue, Metrics & Task Management

WorldTracer Bridge

Automatic IATA WorldTracer synchronisation. Create, update, and search PIR references directly from the staff dashboard without switching systems.

DPD Auto-Dispatch

One-click shipping label generation via DPD REST API. The Haversine routing engine calculates the nearest logistics node for cost-optimal delivery.

Rush Flight Intelligence

Heuristic prioritisation for connection-critical and high-priority baggage. International routes are automatically flagged as Rush.

Flight Guessing Engine

AI-driven pattern matching to predict outbound flight origins for found items, accelerating the matching process.

04. Cabin Lost & Found

A dedicated module for on-board lost property (phones, wallets, documents). Separate from baggage PIRs, with its own search, inventory, and passenger notification flow.

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Administration & Compliance

05. Admin Control Panel

The administrator console provides centralised configuration for the entire AeroFind deployment. All settings — company details, SMTP configuration, API keys, GDPR retention policies, and per-airline field rules — are managed from a single, secure interface.

Admin Control Panel
Admin Console — System Settings, API Configuration & GDPR Controls

Security Model

  • Session-locked portals — Staff and Admin access requires PIN authentication
  • CSRF protection — All state-changing forms include anti-forgery tokens
  • AES-256 encryption — Sensitive payload data encrypted at rest
  • Audit registry — Every agent action time-stamped and logged

GDPR Compliance

  • Auto-purge engine — Cron-driven PII deletion on configurable schedules
  • Baggage data: 90-day retention
  • Cabin property: 180-day retention
  • Audit logs: 365-day retention

06. Email Notification System

Automated, professional email notifications fire at every status change — report confirmation, matching updates, courier dispatch, and delivery completion. Supports both PHP Mail and full SMTP relay configuration. Every email includes a secure link back to the passenger's self-service portal.

Complete Feature Matrix (v1.0.3)

Multi-airline PIR management
WorldTracer IATA bridge
Haversine BDO routing engine
DPD courier auto-dispatch
Rush flight prioritisation
Flight guessing engine
Passenger self-service portal
Live case timeline tracking
AirTag & Personal Tracker Sync
Premium Dynamic Demo Hub
Anonymized Data Compliance
Dark/light mode across all portals
PDF report generation
GDPR auto-purge engine
Full audit registry
Zero-conflict installer
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